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Microsoft is Developing Large Language Model with 500 B Parameters
Docusign Inc. Acquires Lexion in an All-cash Deal Worth USD 165 M
Synopsys’ Software Integrity Group Sale for USD 2.1B
Microsoft’s New Security Features Empower SOC in Defender XDR
Securitize Raises USD 47 M to Tokenize Blockchain-based Assets
DataRobot Updates Generative AI with Intervention Capability
CoreWeave Raises USD 1.1 B in Funding to Expand its GPU Cloud
Anthropic PBC Unveiled Claude Team, a Subscription Tier for iOS App
Oasis Security’s Series A Expansion Strengthens NHIs Protection with USD 35M Boost
MongoDB’s AI Applications Initiative Shapes Next-Gen Enterprise Solutions
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what you can do in one hour to enhance your self-service?
Sponsored by:
Salesforce
Published By:
Research Desk
Released:
Sep 18, 2020
Self-service is a powerful tool for customers during a time of crisis, as they look for quick answers to common questions. To ensure your self-service channels make the biggest impact, what can you do...
Read more
state of service
Sponsored by:
Salesforce
Published By:
Research Desk
Released:
Sep 18, 2020
Learn how 7,000+ global service professionals are adapting during the pandemic. Amidst all the uncertainty of 2020, one thing is for sure. Customer service has changed forever. Discover exactly how...
Read more
5 ways to achieve deeper personalization with data
Sponsored by:
Snowflake
Published By:
Research Desk
Released:
Sep 08, 2020
If you’re a marketer, connecting with customers in a personalized, meaningful way is your top priority. Engaging with customers is no longer simply a transactional relationship; it is a constant, ev...
Read more
beyond covid-19: how to build a strong risk and compliance management function in the “n...
Sponsored by:
Hyperproof
Published By:
Research Desk
Released:
Sep 08, 2020
COVID-19 has not only introduced new risks to organizations; it has amplified and complicated existing risks that organizations always faced. Since the pandemic began, the plans by organizations for b...
Read more
open banking platform strategy: modernize customer engagement with apis
Sponsored by:
MuleSoft
Published By:
Research Desk
Released:
Aug 05, 2020
Modernize customer engagement with APIs. Financial services has seen more disruptive technologies introduced over the past three years than any other industry. But in today’s climate, customers n...
Read more
retail digital platform strategy
Sponsored by:
MuleSoft
Published By:
Research Desk
Released:
Aug 05, 2020
Modernize retail customer engagement with APIs. eCommerce offers consumers new ways to interact with traditional retailers, resulting in changed consumer preferences – 63% of customers today woul...
Read more
journey mapping ebook: an outside-in approach to delivering great customer experiences
Sponsored by:
Genesys
Published By:
Research Desk
Released:
Jul 27, 2020
Customers engage with your company for a variety of reasons such as buying your product, onboarding, or getting support. Each of these is a journey which may involve multiple channels – website, cal...
Read more
ebook
Sponsored by:
Genesys
Published By:
Research Desk
Released:
Jul 27, 2020
Five real-world business transformations. Today’s customers want fast, hassle-free, personalized interactions across channels. Global brands like PayPal, Heineken and Vodafone have embraced tec...
Read more
ebook
Sponsored by:
Genesys
Published By:
Research Desk
Released:
Jul 27, 2020
Make every customer interaction count Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenge...
Read more
ebook
Sponsored by:
Genesys
Published By:
Research Desk
Released:
Jul 27, 2020
Your move to a new call center shouldn’t be intimidating. This ebook covers the basic steps for a successful migration. Avoid pitfalls, slow deployment, operational downtime and the hassles of mig...
Read more
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