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Customer Data Platform Whitepapers

ICMI Trend Report

icmi trend report

Published By: Research Desk Released: Jul 25, 2020
Find out why journey mapping is so important to the agent and customer experience and how to create a journey map that’s both insightful and actionable.  Whether your organization wants to impro...

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Gartner Research report

gartner research report

Published By: Research Desk Released: Jul 25, 2020
Gartner names Genesys as a Visionary in Workforce Engagement Management. While a contact center can be cost-intensive, forward-thinking companies focus on achieving goals and increasing profits, in...

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Business Value of ServiceNow Customer Service Management

business value of servicenow customer service management

Published By: Research Desk Released: Jan 19, 2020
ServiceNow commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential ROI enterprises may realize by standardizing on ServiceNow Customer Service Man...

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The Total Economic Impact of ServiceNow Customer Service Management

the total economic impact of servicenow customer service management

Published By: Research Desk Released: Jan 19, 2020
ServiceNow Customer Service Management helps its customers centralize their support systems to increase transparency, improve customer satisfaction, increase agent productivity, and reduce reliance on...

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Demystifying Customer Data Platforms (CDPs)

demystifying customer data platforms (cdps)

Published By: Research Desk Released: Jan 13, 2020
...

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The Key Difference: DMP vs CDP

the key difference: dmp vs cdp

Published By: Research Desk Released: Jan 13, 2020
...

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PagerDuty Like a Pro

pagerduty like a pro

Published By: Research Desk Released: Dec 04, 2019
...

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Future of Work Panel

future of work panel

Published By: Research Desk Released: Dec 04, 2019
...

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Strengthening DevOps Practices through Full Service Ownership

strengthening devops practices through full service ownership

Published By: Research Desk Released: Nov 25, 2019
...

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The On Call Survival Guide

the on call survival guide

Published By: Research Desk Released: Nov 20, 2019
...

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