- Optima needed a solution to expand operations by substituting time-and-labor-intensive manual operations with an award-winning platform.
- The Digital Experience Solution (DX) is a multi-award-winning platform used by leading broadband service providers.
Optima Italia S.p.A. has gone public with Incognito’s Digital Experience (DX) Solution to streamline and enhance the client experience. The announcement was made by Incognito Software Systems Inc., a leading supplier of broadband service orchestration software solutions for digital service providers.
Optima can use Incognito to centralize and simplify the management of all devices in its network to provide a continuous, elevated consumer experience while using a carrier-grade solution that can scale with network and service expansion.
Optima, a renowned Italian digital company service provider, provides a comprehensive range of services for both commercial and residential customers, including power, gas, mobile, and Internet. Optima needed a solution to expand operations by substituting time-and-labor-intensive manual operations with an award-winning platform. The firm wanted to accommodate a large and increasing client base across important centers.
The Digital Experience smart platform, powered by Incognito’s fully featured Broadband Forum-compliant Auto Configuration Server (ACS), automates resolving technical problems that affect service quality.
Optima chose Incognito to help them in their automation efforts based on the latter’s expertise in improving subscriber experience, lowering operational costs, and facilitating the delivery of novel services into the connected home.
The Digital Experience Solution (DX) is a multi-award-winning platform used by leading broadband service providers all over the globe to manage and facilitate the Internet of Things (IoT) and Customer Premise Equipment (CPE) using the Broadband Forum’s TR-069, User Services Platform (USP / TR-369), and other management protocols.
“It was quickly apparent that Incognito could offer a great platform implementation, with system go-live in a matter of weeks,” said Paolo Primiani, Network and Voice engineer at Optima Italia.
“We are very proud to be working with Optima Italia as a technology partner for their rollout of high-speed fiber broadband services to customers across its service areas,” said Ricardo Gonzalez, Vice President of Sales at Incognito. “Optima is one of the leading broadband providers in Italy, respected for their dedication to customer experience. Our mission is to provide telecom operators with tools that help them increase efficiency while reducing costs, and we look forward to contributing to Optima’s success.”