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Customer Experience
Customer Experience Whitepapers
maximizing productivity in the contact center
Sponsored by:
RingCentral
Published By:
Research Desk
Released:
Sep 15, 2023
In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers. Despite a f...
Read more
no more status quo: five trends revolutionizing customer service
Sponsored by:
SAP
Published By:
Research Desk
Released:
Sep 05, 2023
Explore the five key trends that every technology leader needs to know in order to successfully position customer service as a central pillar of intelligent customer experience....
Read more
cx and the cio: trends shaping industries in 2023 and beyond
Sponsored by:
SAP
Published By:
Research Desk
Released:
Sep 05, 2023
Explore the trends driving the future of customer experience (CX) and learn how technology leaders -- especially CIOs -- can future-proof the business by meeting the digital expectations of their cust...
Read more
managed detection & response
Sponsored by:
Field Effect
Published By:
Research Desk
Released:
Jun 13, 2023
Info-Tech’s Category Reports provide a comprehensive evaluation of popular products in the Managed Detection & Response market. This buyer’s guide is designed to help prospective purchasers ma...
Read more
intelligence report: the latest on ai infrastructure
Sponsored by:
Google
Published By:
Research Desk
Released:
Apr 23, 2023
This guide explores the growing demand for high-performance, cost-effective AI infrastructure—which is being driven by trends like real-time personalization of the customer experience, advanced know...
Read more
3 ways data can transform customer experience in banking
Sponsored by:
Tableau
Published By:
Research Desk
Released:
Apr 13, 2023
In a digital world, customers expect banks to connect all the dots and deliver omni-channel experiences that are seamless, personalized, and yes, delightful. Whether your customers visit branch locati...
Read more
customer experience (cx): data-driven activation guide and category report
Sponsored by:
Inbox Insight
Published By:
Research Desk
Released:
Mar 01, 2023
Providing customers with a great experience has always been important, but in the current digital landscape it’s crucial – with 3 out of 4 (76%) customers claiming they’d switch to a competitor ...
Read more
agent empathy playbook for the new reality
Sponsored by:
Enghouse
Published By:
Research Desk
Released:
Feb 14, 2023
It is often said that an organization is only as good as its employees and that they are what makes customers want to do business with your company. Contact Center agents are your front line and cr...
Read more
the most powerful field service management software for the security and surveillance indu...
Sponsored by:
Zuper.co
Published By:
Research Desk
Released:
Aug 16, 2022
As the world becomes increasingly environmentally conscious your customers are looking to solar power as one of the most-promising alternatives to traditional energy. But with the Solar industry growi...
Read more
the total economic impact™ of slack for service teams
Sponsored by:
Slack
Published By:
Research Desk
Released:
Jun 28, 2022
Prior to using Slack, these service teams relied on a large mix of ticketing tools, knowledge bases and reporting solutions. However, companies struggled to bridge the gap between the tools, informat...
Read more
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